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#MICROSOFT ERROR REPORTING LOG VERSION 2.0ERROR SIGNATURE HOW TO#

12:48:12 -0400 - userName is null or emptyĪ similar Sign On Error! message displayed in the browser: Blackboard Learn is currently unable to log into your account using single-sign on. If the attribute containing the userName is not properly mapped as specified in the Remote User ID field in the Map SAML Attributes section on the SAML Authentication Settings page in the Blackboard Learn GUI, the following event will be logged in the bb-services log when attempting to login to Blackboard Learn via SAML authentication: If the attributes from the IdP are NOT encrypted in the SAML response, the Firefox browser SAML tracer Add-on or Chrome SAML Message Decoder can be used to view the attributes. With SAML 2.0 authentication troubleshooting iterations, at some point it may be necessary to confirm/view the attributes that are actually being released from the IdP and sent to Learn during the authentication process.

These logs should always be searched when investigating a reported SAML authentication issue.

/usr/local/blackboard/logs/tomcat/catalina-log.txt.

/usr/local/blackboard/logs/tomcat/stdout-stderr-.log.

/usr/local/blackboard/logs/bb-services-log.txt.

SAML related errors/exceptions are captured in the following logs:

#MICROSOFT ERROR REPORTING LOG VERSION 2.0ERROR SIGNATURE HOW TO#

More on how to configure settings in the SAML Building Block To help troubleshoot SAML authentication issues, the SAML Building Block was updated in release 3200.2.0 to include these configuration settings and options: In the context of Blackboard Learn, this means working within the software.

ADFS: Active Directory Federation Services.

SAML: Security Assertion Markup Language.The following terms and abbreviations are used throughout this guide: If for any reason an updated/new IdP metadata XML file is uploaded in the Blackboard Learn GUI on the SAML Authentication Settings page in the Identity Provider Settings section for a SAML authentication provider, the SAML B2 and that SAML authentication provider should also be toggled Inactive/Available, while having the SAML authentication provider in 'Active' status, to ensure any cached IdP metadata is cleared out and the updated IdP metadata is fully utilized. This page provides a general overview of the Security Assertion Markup Language (SAML) 2.0 Building Block along with common Single Sign-On (SSO) issues and troubleshooting techniques for the SAML authentication provider.